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Fire & Water - Cleanup & Restoration

Performing Beyond Expectations To Ensure a Job Well Done

12/28/2020 (Permalink)

When clients call about a property loss, it's important to verify the damage and create a plan to handle the issue. Insurance agent paperwork begins, focusing on fixing the situation with the correct attention and time. It's important, then, for companies to have a reliable place, somewhere that emphasizes expertise, organization, and contact. SERVPRO's restoration and remediation teams offer it all.

1. Going Above Guidelines To Provide the Best Work

As part of your preferred vendor program, the company strives to demonstrate professionalism and excellence at all times. That's why the national office diligently collaborates with franchises, maintaining high consistent standards. Insurers can expect detailed background checks for all employees, both full and part-time; in addition, regular quality assurance audits are completed to ensure that each branch continues to meet IICRC certification as well as corporate's 21 common ground rules.

2. Offering Thorough Communication and Documentation

Insurance agent communications, when done efficiently, can lower costs and streamline the process for all participants. When clients initiate a claim, staff begins a detailed file, focusing on relaying timely information and requests. Also, expect all equipment and processes to be noted throughout the job, ensuring that, when the task is finalized, insurance can have evidence from beginning to end of the problem and its resolution.

3. Educating and Training Employees Around the Clock

SERVPRO knows that it's not enough to know about how to work on an issue; employees need to continually grow in the profession. That's why our workforce has continued training, learning about new techniques and procedures that could save money and time. From IICRC classes to online self-paced modules, franchises stay up-to-date on how to best serve customers and insurers.

Insurance agent claims need punctual and accurate attention, working to mitigate damages the right way while keeping costs low. With SERVPRO's expert knowledge and timely tracking, projects can be completed to service both the customers' demands and the insurer's needs.

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